Privacy Policy

Effective Date: May 15, 2026  |  Last Updated: November 11, 2026

AIMERICA LLC, doing business as AIMERICA ("we," "us," or "our"), operates the websites A1MERICA.AI, A1MERICA.AI, and the AIMERICA cloud phone platform. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website, platform, and services.

Any personal information that we collect (as identified in the "Personal Data We Collect" section below) will not be shared with or sold to third parties for their own marketing purposes. We only share data with service providers who help us operate our platform, and only as necessary to deliver our services to you.

1. Personal Data We Collect

We may collect the following types of personal information:

2. How We Use Your Information

We use your personal data to:

3. SMS/Text Messaging Policy

If you use our AIMERICA platform, you may send and receive SMS messages using your assigned phone number. By creating an account on our platform, you consent to the use of SMS capabilities as part of the service.

SMS Consent & Disclosure: By submitting your contact information and creating an AIMERICA account, you give AIMERICA your written consent to use SMS capabilities on the platform, including sending and receiving messages from your assigned phone number. Message and data rates may apply. Message frequency varies based on usage. You can withdraw your consent at any time by replying STOP to any message. For help, reply HELP or contact us at sales@a1merica.ai.

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share data only with:

5. Voice, AI Agents & Communications Services

When you use AIMERICA voice and AI features, we process additional service data necessary to operate the product, including:

We use subprocessors for carrier connectivity, speech recognition, text-to-speech, and model inference. They process this data on our behalf under their terms of service and data-processing terms, only to provide their services to us. We do not sell your call content. Retention follows your workspace settings and legal requirements.

5A. Artificial Intelligence

Some AIMERICA features use artificial intelligence: the AI receptionist and its coach, call and voicemail transcription and summaries, voicemail greeting suggestions, AI meeting notes, website chat, and WhatsApp and text assistants (section 7A of our Terms of Service lists them). To run these features, we process:

AI providers. We send this data to the following AI providers, which process it for us as service providers to deliver the feature, under their own terms:

No training by AIMERICA. We do not use your calls, messages, meetings or other content to train AI models. AIMERICA does not train or fine-tune any AI model.

Call recording. A call is recorded only when someone on the call presses Record, or when the company has turned on automatic recording in its settings. Automatic recording is off by default, and by default a recording notice plays on the call when recording starts. Recorded calls and voicemails can be transcribed. Calls answered by the AI receptionist are not kept as call recordings, but their audio is processed live to run the conversation, and our system keeps the transcript and, for troubleshooting, a technical copy of the call audio.

How long we keep it. By default, call recordings and voicemails are deleted after 365 days, and call transcripts after 730 days, unless a different period is set for your company. Other AI output, such as call summaries, meeting notes and chat history, and the technical copies of AI receptionist call audio, has no fixed deletion period today. You can ask us to delete any of it sooner. You can also ask us to switch off AI features for your company (see section 7A of our Terms of Service).

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

While we take reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Call records and message logs are retained in accordance with telecommunications regulations. You may request deletion of your account and associated data by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

To exercise any of these rights, contact us at the information below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us:

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