The Inbox: every call, text, voicemail and fax
See the last 14 days of calls, texts, voicemail and fax in one list, spot what needs you, and open it where it is handled.
The Inbox is in the menu on the left. It holds calls, texts, voicemail and fax. WhatsApp, website chat and email have their own pages.
In this video
Step by step
- 1
To see everything that came in, click Inbox, in the menu on the left.
- 2
It shows your calls, texts, voicemails and faxes from the last two weeks, newest first.
- 3
Each row shows who it was, what happened, the line it came in on, and when.
- 4
A bold name with a blue dot needs you: a missed call, a voicemail nobody has played, or a text nobody has read.
- 5
Texts lose the dot once read, and voicemails once played. Missed calls keep it while they are in the list.
- 6
Use the buttons at the top to see one kind at a time. Calls shows answered, missed and outgoing calls.
- 7
Voicemail lists the messages people left, with the start of what they said.
- 8
Fax lists the faxes you sent and received.
- 9
Texts shows one row per conversation, with its latest message.
- 10
Click a row to deal with it. A text opens Messages, on the line it came in on.
- 11
Then click the conversation to read it and reply.
- 12
A call row opens your call history, and a voicemail row opens the Voicemail page. The Inbox is always one click away, in the menu.
Related tutorials
1:24VideoFind your way around MessagesFind any text conversation: pick an inbox for each line, switch between Open and Done, and search by name, number or words.
1:06VideoSend a new text messageStart a new text conversation: type the number, pick the line it comes from, write the message and add a picture if needed.
1:30VideoReply to a customer's textOpen a conversation, see who said what, and write a reply that goes out from the conversation's own line.
1:32VideoRegister your business for texting (10DLC)Fill in the texting registration once so US carriers deliver your business texts; AIMERICA files it with the carriers for you.
1:12VideoWhen a customer texts STOP (opt-outs)Know what happens when someone replies STOP or START, and where owners see everyone who opted out and keep a do-not-call list.
1:09VideoLeave a private note for your team in a textAdd an internal note to a customer conversation and @mention a teammate; the customer never sees it.Was this not what you needed? Write to us.