Assign a text conversation to a teammate
Show who looks after a conversation, hand it to someone who can see the line, or clear it.
In a conversation, the name next to the reply tools is the person looking after it. Press the person icon to open Assign this conversation, then pick a name, or Nobody in particular to clear it.
In this video
Step by step
- 1
On a busy line, assigning a conversation tells everyone who is looking after it. Open the conversation.
- 2
Fold the inbox column, so the tools have room.
- 3
The name next to the tools is the person looking after it. Here, it is Kevin.
- 4
Click the person icon to open Assign this conversation.
- 5
The list shows the people who can see this line. On your own line, that is only you. On a shared or company line, it is the whole team.
- 6
Pick a name to hand it over, or Nobody in particular to clear it.
- 7
Close the panel.
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