Set an automatic reply for texts
Have a line answer incoming texts by itself, always or only outside business hours, without bothering the same person twice.
Open Settings › Company › Texting, card Automatic reply: choose the Line, When (Off, Only outside business hours, Always), the reply text and how long before the same person can get it again, then press Save.
In this video
Step by step
- 1
An automatic reply answers texts by itself, for example when you are closed. Open Settings.
- 2
Choose Company at the top. Then, in the row below, choose Texting.
- 3
Automatic reply goes at most once per person in the time you choose, and never to someone who texted STOP.
- 4
First, choose the line.
- 5
Then choose when: off, always, or only outside business hours.
- 6
Outside business hours follows the hours set for that number. If it has none yet, this note says so: set them in Numbers first.
- 7
Write what people get back.
- 8
Set how long before the same person can get it again.
- 9
Save turns it on for that line. In this demo, we do not save it.
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