Mark a text conversation done, and reopen it
Keep the Open list short: file handled conversations under Done, and find or reopen them later.
In Messages, the Open tab holds the conversations that still need someone. Open one and press Done at the top right when it is handled; it moves to the Done tab.
In this video
Step by step
- 1
The Open tab holds the conversations that still need someone. When one is handled, you mark it done.
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Click the conversation you finished.
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Done, at the top right, moves it out of Open, and into the Done list.
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Finished conversations wait under the Done tab.
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Click one to read it again.
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Reopen puts it back in Open. You rarely need it: a new text from the customer reopens it by itself.
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Back to the Open tab, for the conversations still waiting.
A new text from the customer reopens a done conversation by itself. Reopen, at the top right, puts it back in Open by hand.
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