Answer faster with saved replies
Put a ready-made reply into the message box with one click, and save your own replies for you or the whole team.
In a conversation, press the page icon left of the message box to open Saved replies. Click one and it drops into the box, ready to change before you send it.
In this video
Step by step
- 1
Saved replies are ready-made texts for the questions you answer every day. Open a conversation.
- 2
Fold the inbox column, to make room for the reply tools.
- 3
The first tool, with the page icon, opens your saved replies.
- 4
Click one, and it drops into the message box, ready to change before you send it.
- 5
Check the words, and adjust them for this customer. Sending works as usual, with the arrow.
- 6
To save a new reply, type it in the box first. Then open Saved replies, and give it a name.
- 7
Save for me keeps it for you. Owners and admins can also save it for everyone.
- 8
Close the panel when you are done.
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