Read your website chat conversations
Open the website chat's conversation list to see what visitors asked, what the AI answered, and who left a name and number.
Open WhatsApp in the menu. In the Website chat card, press Conversations under your chat: every visitor's questions and the agent's answers, each visitor with a short code.
In this video
Step by step
- 1
Everything visitors type in your website chat is kept with the chat, on the WhatsApp page.
- 2
Click Conversations, to see what visitors asked, and what the agent answered.
- 3
Each visitor gets a short code. This one asked about a cleaning, without insurance.
- 4
The agent answered with the new-patient special.
- 5
Names and numbers left in the chat stay in this list. So check it during the day, and call them back.
- 6
Click Conversations again, to fold the list.
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