Your WhatsApp line and its AI agent
See the company's WhatsApp number, which AI agent answers it, and the latest messages in and out.
Open WhatsApp in the menu. Your company's WhatsApp line shows its number, the AI agent on this line, and the latest messages under Recent activity. You read and answer the chats in Messages, under WhatsApp.
In this video
Step by step
- 1
The WhatsApp page links your business WhatsApp number to an AI agent that answers chats, day and night.
- 2
You connect once, by scanning a code with the phone that has the number. That number keeps working on your phone too.
- 3
Further down is the company's WhatsApp line, with its number.
- 4
AI agent on this line picks which agent answers. Here, it is Jacqueline, the receptionist.
- 5
Text is on, and voice notes get a text reply.
- 6
Recent activity lists the latest messages, from customers and from your side.
- 7
To read and answer the chats themselves, open Messages, and pick WhatsApp.
- 8
Each chat shows its last message, and whether the AI or a person answers it.
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