Fix a mistake with the receptionist coach
Tell the coach in plain words what your receptionist did wrong; it proposes a fix you approve, and you can undo it.
Open your receptionist, then Teach. Under Teach from a complaint, write what went wrong, as you would tell a new employee, and press Propose a fix. The coach shows the exact change; nothing is applied until you approve it.
In this video
Step by step
- 1
When your receptionist gets something wrong, tell the coach. It is on the Teach tab, under Teach from a complaint.
- 2
Write it as you would tell a new employee. For example: we close at 2 PM on Fridays now.
- 3
Propose a fix reads her instructions, her facts and recent calls, then shows the exact change. Nothing is applied yet.
- 4
You can test the change on a few practice calls, then approve it. Practice calls use AI credits, so the batch stays small.
- 5
Dictate lets you say it out loud, instead of typing.
- 6
Every approved change is kept in History. Here, the coach added that the office sees children from age three.
- 7
Put back undoes a change, and puts her back the way she was before it.
- 8
Simple changes, like new hours, can also be typed straight into her opening hours, on the Bookings tab.
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