Desk phone: make a call, hold, mute and transfer
Dial a number, then use hold, mute, transfer and the other buttons during a call.
Part 3 of the desk phone walkthrough: make a call, and what each button does while you are on it.
In this video
Step by step
- 1
To make a call, tap Keypad.
- 2
Your recent numbers are right here for one-tap calling. Or simply type the number.
- 3
The number at the top is the line people will see when you call. Tap Call.
- 4
The phone calls on the speaker. Here, the AI receptionist of another business answers.
- 5
During a call you have mute, speaker, a keypad, and buttons to transfer, add a person, record, or park the call.
- 6
Hold puts the caller on hold, with music, and shows how long they have been waiting.
- 7
Tap Resume to come back.
- 8
The microphone stays muted until you tap Unmute.
- 9
Tap End call to hang up.
- 10
A summary card shows the call, with Call again and Save contact.
See the whole desk phone in one video: The desk phone: a full walkthrough (4:31, part 3 of 7).
Related tutorials
4:31VideoThe desk phone: a full walkthroughEverything the AIMERICA desk phone does: calls, voicemail, contacts, texts and the menu.
0:41VideoDesk phone: home screen and recent callsRead the home screen, filter your recent calls and open a call's details.
0:37VideoDesk phone: voicemailRead and play your voicemail, call back or delete, and open the voicemail settings.
0:18VideoDesk phone: use the handsetLift the handset to dial, and move a call from the speaker to the handset.
0:29VideoDesk phone: contactsFind a contact by name or number, then call or text in one tap.
0:20VideoDesk phone: texts and WhatsAppOpen a conversation, reply, or write a note only your team sees.Was this not what you needed? Write to us.