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Forgot your password

Ask for a password reset link from the sign-in page.

Video tutorial, 0:47 · English captions · Download the video

On the sign-in page, click Forgot password?, type the email address you sign in with and press Send Reset Link. The email comes only if an account uses that address.

In this video

Step by step

  1. 1

    Forgot your password? Start on the sign-in page, where you normally sign in.

    The sign-in page
  2. 2

    Click Forgot password, just above the password box.

    Click Forgot password?
  3. 3

    Type the email address you sign in with.

    Type your sign-in email
  4. 4

    Send Reset Link emails you a link to choose a new password. In this demo, we do not send it.

    Send Reset Link emails you a link
  5. 5

    The email comes only if an account uses that address. Its link works once, and for one hour.

  6. 6

    Remembered it after all? Sign in takes you back to the sign-in page.

The reset link works once and for one hour. If it has expired, ask for a new one the same way.

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