Contact AIMERICA support
Write to support from Help with a topic and an optional screenshot, and follow the answer under Your messages.
Open Help (in the phone's More menu, or at a1merica.ai/voip/support on a computer). Under Contact support, pick a topic, type a subject and your message, add a screenshot if it helps, and press Send to support. We reply by email within one business day.
In this video
Step by step
- 1
Help is where you reach a person. On a phone, it sits in the More menu. On a computer, open it by its web address, ending in voip, slash, support.
- 2
Support replies by email, within one business day. For an urgent calling problem, check the status page and the help pages first.
- 3
Pick what it is about: calling, texting, billing, or something else.
- 4
Give it a short subject.
- 5
Then say what happened, and what you expected. The more you tell us, the faster we can help.
- 6
You can attach a screenshot, up to five megabytes.
- 7
Send to support opens a ticket, and you get a ticket number. In this demo, we do not send it.
- 8
Your messages lists every ticket with its status: waiting for our reply, answered, or closed.
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