Name a number and set its caller ID name
Give a line an internal label, set the name people see when you call, and show callers' names to your team.
In Numbers, click the gear on a line: Label is the name your team sees, Caller ID Name (CNAM) is the name the people you call may see. Caller names, in Settings › Company › Calling, shows you who is calling.
In this video
Step by step
- 1
Each number has its own label and caller ID name. Open Numbers, in the menu on the left.
- 2
Then click the gear on the line's row. Here, the office fax line.
- 3
Label is an internal name, like Office fax. Only your team sees it.
- 4
Type the caller ID name: what people may see when you call them, up to 15 characters.
- 5
Update CNAM sends it to the carriers. It can take a day or two, and not every carrier shows names.
- 6
In this demo, we do not send it. Leaving the page drops the change.
- 7
Now, for the calls you receive. Open Settings.
- 8
Choose Company at the top. Then, in the row below, choose Calling.
- 9
Caller names shows who is calling, when they are not one of your contacts.
- 10
Names come from the phone directory, so mobile numbers often have none. The switch applies at once, so here we only point at it.
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