Extensions
Reach a colleague in three digits.
Every person has an extension of three or four digits. You see it under their name in Team, and you dial it on the Phone keypad.
In this video
Step by step
- 1
Everyone in your company has a short extension. Click Team, in the menu on the left.
- 2
The extension is under each name. Lily Tran is on 103.
- 3
New people get the next free extension, starting at 101. Here, 101 to 105 are taken.
- 4
To choose one yourself, click Add Member, then type it in Extension.
- 5
An extension has three or four digits. Help numbers, like 9-1-1 or 9-8-8, can never be extensions.
- 6
Click Cancel to close the form without adding anyone.
- 7
Listed means callers can also reach this person by spelling their name in your phone menu.
- 8
To call a colleague, click Phone, in the menu on the left.
- 9
Type their extension in the number box. Here, 103 for Lily.
- 10
Then press Call. Calls between extensions are free: they never use your minutes.
In short
Everyone in your company has an extension of three or four digits. Dial it from the app or a desk phone to ring that colleague directly. Calls between extensions stay inside AIMERICA and use none of your minutes.
- Choose a person's extension when you add them in Team, with Add Member, or leave it empty to give them the next free one. Two people cannot share one.
- Numbers such as 911, 988 and 411 can never be extensions.
- In a phone menu, add the “Dial by extension” step so callers can key an extension themselves.
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