Create a ring group and choose how it rings
Put people in a group, choose whether phones ring together, one at a time or in turns, and point a number at it.
Ring groups live in Team, under the people. A phone number rings the group once its row in Numbers points at it.
In this video
Step by step
- 1
A ring group lets one phone number ring several people. Click Team, in the menu on the left.
- 2
Groups are under the list of people. This office has a Clinical team and a Front desk.
- 3
To make a new group, click New Group, and type a name, like Night shift.
- 4
Create adds the group. In this demo, we cancel instead.
- 5
Click the Front desk group to open it. Maria and Jasmine are in it.
- 6
Under Incoming calls, the ring order decides how their phones ring. Ring everyone at once rings every phone together.
- 7
Ring one at a time always starts with the first person. Take turns starts with the next person on each call, so the work is shared.
- 8
For these two, choose how many seconds each phone rings.
- 9
Add member puts another colleague in the group.
- 10
Save keeps the new ring order. In this demo, we do not save.
- 11
Last, a phone number must point at the group. Click Numbers, in the menu.
- 12
On each line, this list shows who answers. Here, the Billing and insurance line rings the Front desk group.
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