Choose your music on hold
Listen to what callers hear while they wait, and know how to upload your own music.
Owners and admins open Settings › Company › Calling, card Music on hold. Listen plays it; Upload your own replaces it at once with your MP3, WAV, M4A or OGG file.
In this video
Step by step
- 1
Music on hold is a company setting. Open Settings, in the menu on the left.
- 2
Choose Company at the top. Then, in the row below, choose Calling.
- 3
Music on hold plays while callers wait: on hold, parked, during a transfer, in a queue, or while you finish another call.
- 4
Listen plays it here, in your browser.
- 5
Stop ends the preview.
- 6
Upload your own takes an MP3, WAV, M4A or OGG file. The volume is evened out, and the first three minutes play in a loop.
- 7
Only upload music you have the right to play in public. Most commercial songs need a licence.
- 8
Once you upload a file, a button brings back the standard music.
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