Call reports by number, team and call quality
See which number brings the calls, how each team answers, how calls sounded, and download the tables as CSV.
On Home, Team report (CSV) downloads one row per person per day. Near the bottom, Call reports has By number, By team and Call quality, a period of 7, 30 or 90 days, and a CSV button.
In this video
Step by step
- 1
Owners and admins get two kinds of reports on Home. First, the team report, at the top.
- 2
It has one row per person per day: calls, answered, missed, talk time and meeting time. Click it, and the file downloads.
- 3
The call reports sit near the bottom of Home.
- 4
By number shows each line, who it rings, and how many calls were answered, missed, or went to voicemail.
- 5
Click By team. It shows each group's service level: answered in time against the target, callers who gave up, and wait times.
- 6
Then Call quality shows how calls over the phone network sounded: good, fair or poor, day by day. In this demo, none were measured in this period.
- 7
Change the period: seven, thirty or ninety days.
- 8
Back on By number, the button at the right, CSV, downloads the table, for your records or your accountant.
- 9
The same summary can also come by email, every morning or every Monday.
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