Record a call
Recording starts when you press Record, or automatically if an owner has switched that on in Settings — always after the spoken notice.
Record is in the call buttons of the Phone page during a connected call. Everyone on the call hears the notice before anything is recorded.
In this video
Step by step
- 1
During a connected call, press Record.
- 2
Everyone on the call first hears: This call is now being recorded. Then Recording shows under the timer.
- 3
The button now reads Stop rec.
- 4
Press Stop rec to end the recording. Hanging up ends it too, and it is saved either way.
- 5
Hang up when the call is over.
- 6
Recordings stay with the call. Open your call history with See all, above Recent.
- 7
A recorded call has a play button, next to Call.
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Click the call to open its details. Download recording saves the file to your computer.
- 9
Then press Close, to go back to the list.
Turn on automatic call recording
Choose which calls are recorded automatically, and know what the consent notice does.
Owners and admins open Settings › Company › Calling, card Automatic recording: Off, All calls, Incoming only, Outgoing only, or Sellers' calls, in and out. A choice applies at once, for the whole company.
In this video
Step by step (8 steps)
- 1
Automatic recording is a company setting. Open Settings, in the menu on the left.
- 2
Choose Company at the top. Then, in the row below, choose Calling.
- 3
Automatic recording is off by default. The Record button still works, on any call.
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Choose all calls, incoming only, or outgoing only.
- 5
The last choice records only your sellers' calls, in and out. A choice applies at once, for everyone, so here we only point.
- 6
Every recorded call starts with a spoken notice, kept as the consent record. Check the consent rules where you and your callers are.
- 7
Calls between colleagues, the receptionist's calls and 9-1-1 are never recorded automatically.
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Recordings then appear on each call, in Recents.
In short
Recording starts when you press Record during a call, or automatically if an owner or admin has switched it on. Either way, it starts after the spoken notice.
- During a call, press Record.
- Everyone on the call hears “This call is now being recorded.” Recording begins after the notice.
- Press Stop rec, or simply hang up: the recording is saved either way.
- Find it on the call in Recents.
The spoken notice is your consent record and cannot be switched off. Some places require every party's consent; the notice is how AIMERICA helps you meet that, but the law where you and your caller are is your responsibility.
You cannot start recording while the caller is on hold, because they would not hear the notice.
Owners and admins switch automatic recording on in Settings › Company › Calling › Automatic recording: all calls, incoming only, outgoing only, or sellers' calls, in and out. The choice applies at once for the whole company. Those calls are recorded exactly as if someone had pressed Record (the notice plays first, every time), and Record still works on any call by hand. Calls between colleagues, the AI receptionist's calls and 911 are never recorded automatically.
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