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Call waiting: a second call while you talk

Hold and answer, end and answer, or send to voicemail a second caller, then swap between calls.

Video tutorial, 0:54 · English captions · Download the video

Call waiting works on the Phone page during any call: the new caller shows in a Call Waiting card above your call.

In this video

Step by step

  1. 1

    You're on a call, and a second one rings. A Call Waiting card shows who it is.

    Call Waiting
  2. 2

    End and answer would hang up your current call and take the new one. The last button sends the new caller to your voicemail.

  3. 3

    Hold and answer puts your first caller on hold, and takes the new call.

    Click Hold & answer
  4. 4

    Your first caller now waits On hold. Swap switches between the two calls.

    Click Swap
  5. 5

    Now the other caller is on hold, and you're back with the first one.

  6. 6

    When your current call ends, the caller on hold shows Resume. Press it to pick them up again.

    Click Resume
  7. 7

    Hang up when you're done.

End & answer hangs up on your current caller: use Hold & answer when you want to come back to them.

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