Compare teammates and teams side by side
Pick up to five people or teams on Home and read their calls, minutes, answer rate and missed rate side by side.
On Home, below the charts, Compare puts up to five people (Agents) or Teams side by side: calls, minutes, messages, answer rate, missed rate, AI-answered calls and average duration.
In this video
Step by step
- 1
Compare sits on Home, below the charts. Same metrics, side by side, for up to five people or teams.
- 2
Tick a first person.
- 3
Then a second one. The table appears.
- 4
Read calls, minutes, messages, inbound and outbound, answer rate, missed rate, AI-answered calls and average duration.
- 5
The comparison follows the period in Insights filters. Seven days shows this week only.
- 6
Back to thirty days, for the whole month, and back down to the table.
- 7
Then untick both, to clear the comparison.
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