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Park a call, add someone, move it to your mobile

Park a call for anyone to pick up, add a colleague to the call, or move the call to your mobile.

Video tutorial, 1:08 · English captions · Download the video

Add someone, To my mobile and Park are in the call buttons of the Phone page during a call.

In this video

Step by step

  1. 1

    Add someone brings a colleague, or another number, into the call.

    Click Add someone
  2. 2

    Pick a colleague from the list. Each one shows their extension.

  3. 3

    For someone outside, type their number, then press Add. We won't add anyone now.

    Type a number, then Add
  4. 4

    Cancel closes it, and the call carries on.

  5. 5

    To my mobile moves the call to your cell phone, so you can leave your desk.

    Click To my mobile
  6. 6

    Type your cell number, then press Move. We'll keep this call here.

  7. 7

    Cancel keeps the call on this screen.

  8. 8

    Park puts the caller on hold on a code, like star eight oh one. They hear music while they wait.

    Click Park
  9. 9

    Anyone in your company can pick the call up by dialling that code, on a desk phone or in the phone app.

    Anyone can pick it up
  10. 10

    Hide closes this note. If nobody picks the call up, it rings back to you.

A parked call that nobody picks up rings back to the person who parked it.

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